Your Privacy

We care about your privacy and recognize the importance of protecting and storing your personal and financial data that we collect in a secure manner. We have instituted strict policies and security measures to protect the information or data that you have provided us. When you register online, sign up for our newsletter or make purchases with us, you give us consent to process and store all the submitted personal information or data in accordance with this privacy policy. This privacy policy only applies to our website and may contain links to other websites and/or applications such as Facebook and Instagram.

Who We Are

Our website address is: https://fixyourlid.com.

What Personal Data We Collect and Why We Collect it

Comments / Reviews

When visitors leave comments or product reviews on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment or review.

Cookies

Cookies are pieces of information a website can send to your browser for record-keeping purposes. As you navigate through our website, your preferences are remembered through the temporary use of “session” cookies. Cookies are used to gather information about your browser as well as monitor your navigational patterns while browsing the site.

Cookies allow us to customize our website to be more user friendly and also to provide you a better user experience when you return to our website. Most browsers accept cookies automatically, but you can choose not to accept them. To disable cookies, you can click on the “help” tab on your browser or read the information that came with your browser software. If you choose to disable cookies, your experience on our website may be compromised or limited. If you do not disable your cookies, you agree to us collecting and storing any of your personal information that cookies may contain.

Legal Purchase Age

If you are under the age of eighteen (18), we require you to inform or obtain consents from your parents or guardians before purchasing anything on our website.

What Information do We Collect?

We collect personal data from visitors to our website who register their information or who use our online store. We use “cookies”, as mentioned above, and track IP addresses so that we can improve our services and enhance our customers’ experience. When you place an order with us through the website or submit your information to us, personal information such as (i) name (ii) address (iii) telephone number(s) (iv) email address (v) payment information and details (if applicable) are collected. We will not collect or store any credit card information from our online customers. Information collected online will be used to process and fulfill your order(s) or to allow us to get in touch with you in regards to your order.

What Do We Do to Your Data / Information?

With your consent, the personal information provided to us will be used to keep you informed of our special promotions, events or updates on our product range and services. We will send you announcements, marketing materials or information via email and mobile if you consent us to do so by either giving the appropriate consent on our website or by submitting your email address & phone number to us via other means apart from our website. If you have placed an order with us online, we will use the personal information collected to process and fulfill your order and also to get in touch with you in regards to your order. Apart from that, we may use the information you provide to us to review our performance from time to time and to improve our services to you. At times, we may use information about your product interests and purchases from us and our affiliates to help us improve our site design and your online shopping experience. We may contact you, according to the choices you have made, via email or postal mail or telephone to conduct market research and learn more about we can improve our product offerings and our services. We may also combine information from third parties including demographic information and information that’s publicly available to enhance and personalize your shopping experience with us.

Do We share Your Information with Others?

We will not sell or rent or disclose any of our clients’ names, addresses, email addresses or other personal information without your approval. We do provide personal information to third parties in order for us to provide the following services:

Delivery Service Providers: We share your personal information with our delivery service providers to deliver our parcels to various locations around the world. These companies can only process your personal information according to our explicit instructions and cannot use your information for any other reason.

Payment Service Providers: In order to manage payments via our website, we use a payment gateway. The payment service provider is responsible for their own handling of your personal information and has separate conditions which are applicable to them. Information regarding their conditions and handling of your personal data can be found when you choose which payment method to use on the website.

Security

We will take appropriate security measures to protect the information that you provide to us. However, while we take all reasonable steps to protect your personal information from unauthorized access or use/disclosure, you accept that no internet data transmission can be guaranteed to be secure from access by unintended recipients and you will not hold us responsible for any breach of security unless it is due to our negligence.

Accuracy and Retention

You’re entitled to request for access to and correction of all personal information that you have provided to us or to remove your personal information from our database at any time by contacting us.

Acceptance and Modifications of our Privacy Policy

By accessing and using our website (including purchasing items through our website) or submitting personal information to us via any other means, you consent to our collection, use and disclosure of your information as described in this privacy policy. We reserve the right to make changes to its privacy policy to comply with new legislative or technical requirements or to better serve our customers and will post the updated policy on our website with or without any notice. We encourage you to review this page from time to time even more so when you’re shopping with online. If you have any questions regarding our privacy policy, please contact us.